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Analyst II, Warranty Operations - The Toro Company

Customer Support

Bloomington, Minnesota

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Who Are We?

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us.From residential lawns and gardens, to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.

Job Purpose:

Analyzes, coordinates, pursues, and manages vendor recoveries and warranty failure avoidance opportunities as pertaining to specific or global failure issues. Coordinates / performs root cause analysis and champions corrective action. Aligns returned parts with product quality improvement efforts. Provides reports to aid in the analysis of product warranty failure data.

What Will You Do?

Assist Warranty Analyst I in analyzing and processing warranty claims to ensure accuracy and timely processing within Warranty and Policy Procedure parameters. Pursue warranty recovery and cost avoidance opportunities.

  • Investigate issues where supplier recoveries are not being realized due to issue non-acceptance and take action.
  • Identify supplier product global performance.  Evaluate and pursue recovery and cost avoidance opportunities.
  • Evaluate global product component and repair performance. Report issues to appropriate product groups.
  • Participate in product teams pursuing product improvement or issue resolution.

Monitor supplier recovery systems to ensure proper receipt of recoveries. Collaborate with Sourcing in negotiating Supplier Warranty Agreements to meet Toro requirements. Negotiate supplier recovery responsibility levels for product rework and supplier issue corrective action. Collaborate with Data Analyst to develop Microsoft Power BI reports to enable statistical analysis of warranty data as it relates to and supports quality analysis, root cause analysis and warranty recovery. Collaborate with Data Analyst to develop warranty audit methods that identify errors and misapplication of Warranty Policy. Improve the visibility of potential vendor recovery opportunities by collaborating with the appropriate individuals or teams. Manage RGA receiving staff, physical RGA storage, and disposition. Obtain warranty parts for root cause analysis and align returned parts with product quality improvement efforts.

  • Involve Technical Product Managers, Engineering, Product Teams, & Supplier in issue investigation.
  • Perform preliminary root cause analysis and report findings. Organize teams to pursue corrective action,
  • Engage with supplier

Maintain communication with assigned business unit Technical Service, Purchasing, Quality Control, Engineering, and Manufacturing.  Monitor effectiveness and completeness of service fixes, quality updates, and safety reworks through statistical analysis of warranty data. Collaborate with appropriate business unit teams to analyze data, identify quality trends, perform root cause analysis, and develop corrective actions. Ensure warranty accrual estimates are calculated for potential/deployed field corrective actions. Validate estimate information.  Provide Business Unit Management and Toro Finance with documentation as needed. Provide monthly warranty expense and warranty performance reporting. Perform other duties as requested or assigned by supervisor.

What Do You Need?

The job position requires a high degree of interaction with persons in technical positions both internal and external and requires the individual to have excellent technical knowledge and experience with mechanical systems such as engines, hydraulics, and electrical. A high degree of focus in measurement of warranty performance data and warranty failure analysis is required. Evaluating failed parts and performing preliminary root cause failure analysis (RCA) and RCA reporting is in task scope. Negotiating warranty recoveries and responsibility levels with suppliers associated with warranty failures is important to the job function.

  • Bachelor’s degree in an industrial or technical discipline or experience equivalent.

  • 3+ years’ experience with statistical analysis and measurement and has worked with related systems and software.

  • Power-user of reporting systems with capability in the development and design of warranty reports for assigned business unit use.

  • Has had a high degree of technical interface with Sourcing, product development, Engineering, and Technical Service support.

  • Strong root cause analysis / 6 Sigma skills

  • Strong negotiation skills and experience with supplier negotiations.

  • Experience in the management of warranty recovery efforts and attaining warranty recoveries.

  • Experience in the development and management of failure rate measurement and analysis.

  • Possess working knowledge of technical repair practices and service shop operations.

  • Good mechanical aptitude with basic understanding of engines, hydraulics, and repair procedures.

  • Experience with providing training and work direction to less experienced staff members

Other Job-Related Components:

  • Annual travel requirement to 20%.

  • International travel may be required at times, must be able to hold a US Passport.

What Can We Give You?   

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at ourBloomington, MN HQlocation a variety of perks, including:

Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.

Location – Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!

Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.

Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees. 

Volunteerism - The Toro Company is proud to provideemployees 20 hours of paid time to volunteer in the community.

Summer Hours – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.

Flexible Work Arrangements – This team is currently implementing a hybrid work schedule. The opportunity to collaborate in the office and work from home part-time, has promoted team-building and flexibility#LI-Hybrid​ #LI-Onsite

Competitive Salary The pay range takes into account skills, experience, education, and location. Cash compensation is one piece of our competitive total rewards package.If you need to, you can access your pay early with the Even app.

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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  • Benefits

    We offer a full range of benefit options for your present and future needs including competitive salaries, 401(k)s, paid vacation days, and more.

  • Sustainability

    Sustainability is not a new concept for The Toro Company. It is deeply rooted in our purpose—to help our customers enrich the beauty, productivity and sustainability of the land.

  • Community

    Volunteering is an important part of our culture. We believe that a satisfying life comes from contributing at work and giving back to the community.

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