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Parts Order Services Coordinator - Ventrac

Customer Support, Administrative

Orrville, Ohio

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The Parts Order Services Coordinator is responsible for managing the Parts Expedite process. answering phone calls and emails from customers, assisting them with ordering process. Taking the initiative to assist theĀ  Parts CSR II in solving problems and ensuring a positive customer experience. This position also assists in production with the daily operation as needed.

Position Responsibilities:

  • Answering phone calls and emails regarding customer inquiries and parts specification and availability while delivering a positive relationship-based approach to customer interactions
  • Assist with pulling and packaging orders to be shipped out UPS
  • Work as a team to help meet department goals and objectives
  • Manage the parts expedite process
  • To effectively use job aids and tools to conduct customer interactions with ease
  • Main contact with parts issues
  • Help in the areas of receiving, picking, packing, and kitting as needed.

Minimum Qualifications:

  • High school diploma, or equivalent
  • Successfully demonstrated strong written and verbal communication skills, including phone communication skills
  • Strong interpersonal skills professional, courteous, friendly and helpful
  • Excellent grammar, voice and diction abilities
  • Strong ability to read, understand and interpret mechanical and operational information effectively
  • Self-motivated individual who understands the importance of time constraints
  • Ability to operate forklift and overhead hoist in a safe and orderly manner
  • Ability to bend, squat, walk and stand for long periods of time
  • Must be able to lift at least 80 lbs.
  • Excellent attention to detail
  • Computer skills: Word, Excel, Internet
  • The ability to pass drug and criminal background screenings

Preferred Qualifications:

  • Excellent Ventrac product knowledge
  • Customer Service experience and skills
  • 1+ year of shipping experience
  • 1-3 years of applicable work experience

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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  • Benefits

    We offer a full range of benefit options for your present and future needs including competitive salaries, 401(k)s, paid vacation days, and more.

  • Sustainability

    Sustainability is not a new concept for The Toro Company. It is deeply rooted in our purpose—to help our customers enrich the beauty, productivity and sustainability of the land.

  • Community

    Volunteering is an important part of our culture. We believe that a satisfying life comes from contributing at work and giving back to the community.

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