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Quality Manager - American Augers

Operations Management

West Salem, Ohio

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Who Are We?

American Augers, located in West Salem, Ohio is a division of The Toro Company. American Augers builds the largest horizontal directional drills in the industry, and a full range of auger boring machines. With the rugged user in mind, American Augers rigs are built to last and backed by 24-hour worldwide support.

Reporting directly to the Sr. Quality Manager, Construction Region, with dotted line reporting to the Director of Operations, West Salem. This role leads the quality initiatives and performance of the West Salem manufacturing facility. Provide strategic leadership within the plant by prioritizing/communicating customer needs, providing feedback on plant quality performance, and facilitating teamwork to assure corrective and preventive actions are implemented and effective. Partners with the leadership team in development and implementation of long-range plans to assure the facility continues to stay a competitive provider of quality parts.

What Will You Do?

  • Assure strong communication and partnering takes place to resolve daily issues and improve long term quality performance.

  • Provide feedback to the plant personnel prioritizing/communicating customer expectations and status of plant quality performance.

  • Monitor effectiveness of corrective actions and communicate continuing problems to the plant.

  • Update management staff on overall plant and supplier quality performance, effectiveness of preventative/corrective action activity, current project status, and assessments of customer needs on a regular basis.

  • Furnish technical support and training in latest quality techniques and philosophies to improve process control and nonconformance prevention.

  • Form and facilitate teams to address significant or reoccurring quality issues using Root Cause Analysis techniques.

  • Assure staff is trained and effectively executes their responsibilities.

  • Participate in plant training. Upgrade the understanding and capabilities of all plant personnel in the latest philosophies and techniques to eliminate nonconformances and improve quality performances.

  • Assure effective quality systems, personnel, and equipment resources are available, developed, and maintained.

  • Assure effective process controls and inspection procedures are identified and documented.

  • Assist design and engineering group in development and prove-out verification of new processes. (e.g. manufacturable & repeatable)

  • Track and provide quality performance feedback to external suppliers.

  • Identify key issues and work with plant, purchasing, and supplier resources to resolve issues.

  • Consult with suppliers to upgrade their quality capabilities.

  • Assure appropriate inspection equipment is obtained, available, and maintained to allow successful process verification and control.

  • Develop and administer effective quality systems to assure issues are identified, tracked, and correction and closure are achieved.

  • Facilitate the implementation and maintenance of ISO 9001:2015 certification.

  • Administer the auditing and corrective action portions of ISO 9001:2015.

What Do You Need?


  • BS/BA (Engineering, Business Administration, or other applicable technical major.

  • A minimum of 3-5 years (QM1) or 5-7 years (QMII) experience leading quality/lean within a manufacturing organization.

  • Two years’ experience in metal fabrication/machining

  • Travel 5-10%


  • Strong management, communication, and leadership skills.

  • ASQC membership and/or ASQ certification.

  • Proven ability to lead teams and provide coaching

What Can We Give You?

At American Augers we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits – American Augers offers employees at our West Salem, OH location a variety of perks, including:

  • Dress for your day - We know you're more productive when you're comfortable, which is why employees are encouraged to take advantage of our casual, office-plant blended environment.

  • Wellness - In addition to physical wellbeing, TTC offers a variety of mental health, financial health, and other types of resources to every full-time employee.

  • Volunteerism - The Toro Company is proud to provideemployees 20 hours of paid time to volunteer in the community.

  • Growth Opportunities – TTC prides itself on giving our employees the chance to grow their careers. Tuition reimbursement, opportunities to move into new areas of interest, and promotion opportunities are a few examples. 

  • Competitive Salary – The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package.If you need to, you can access your pay early with the Even app.

#LI - Onsite

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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  • Benefits

    We offer a full range of benefit options for your present and future needs including competitive salaries, 401(k)s, paid vacation days, and more.

  • Sustainability

    Sustainability is not a new concept for The Toro Company. It is deeply rooted in our purpose—to help our customers enrich the beauty, productivity and sustainability of the land.

  • Community

    Volunteering is an important part of our culture. We believe that a satisfying life comes from contributing at work and giving back to the community.

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