Customer Success Manager - The Toro Company

Who Are We?

With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment, including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.

Your Opportunity:

As a Customer Success Manager for Horizon360, you will play a critical role in driving the adoption and success of Toro’s landscape contractor digital tools. Horizon360 is a powerful software solution designed to streamline operations for landscaping professionals, helping them manage their business more efficiently. You will be responsible for guiding customers through their digital journey, ensuring they maximize the value of Horizon360 while shaping the future of Toro’s digital ecosystem through customer insights, training, and engagement. Your contributions will directly impact user satisfaction, retention, and the evolution of our digital offerings.

Sponsorship:

• Applicants must be legally authorized to work in the United States.

• We are unable to consider OPT, J1 or F1 students, nor sponsor or take over sponsorship of an employment VISA at this time - regardless of expiration date.

Work Location:

Candidates have a choice where they would like to office out of:

• Bloomington, MN - Toro International Headquarters;

• ​Iron Mountain, MI - BOSS Snowplow Division Headquarters; or

• Beatrice, NE - Exmark Divison Headquarters.

• Hybrid role with a combination of remote work and in-office collaboration as needed.

• Other job locations and/or fully remote is not available at this time.

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for: 

• Sales & Customer Growth: Drive sales and customer growth by conducting engaging software demos for potential customers and dealers, showcasing Horizon360’s value proposition. Collaborate with the sales team to identify and execute upsell and cross-sell opportunities for software and device solutions. Manage the customer lifecycle, including tracking subscriptions, device purchases, new leads, fleet customers, sign-ups, and cancellations.Proactively engage with prospects and customers to drive adoption, retention, and expansion.

• Customer Onboarding & Support: Manage customer support operations, ensuring timely and effective responses via email, LiveChat (future TLC integration), and phone support, while overseeing the H360 inbox and assisting the TLC team. Lead onboarding and training, guiding new users through setup, troubleshooting, and best practices. Oversee order fulfillment and account setup, ensuring accurate device shipments and Salesforce processing. Resolve customer issues efficiently, collaborating with internal teams and escalating complex cases as needed. Drive customer engagement and adoption, proactively supporting users to ensure a seamless platform experience.

• Customer Feedback & Product Improvement: Regularly collects customer feedback on product functionality, pain points, and feature requests. Works closely with the product and development teams to share insights that drive enhancements and innovations. Advocates for customers internally to ensure their needs are met and expectations exceeded.

• Training, Content, and Customer Engagement: Create and maintain training materials ensuring support pages, guides, and tutorials stay up to date. Develop and distribute training content, including emails for new feature releases and tutorial pop-ups in H360. Train and support Customer Care agents, providing troubleshooting guidance and success strategies. Leverage customer feedback (VOC) to enhance engagement and drive product improvements.

• Account Management & Customer Lifecycle: Manage customer accounts by tracking subscriptions, renewals, and customer status updates. Oversee Toro Fleet engagement, ensuring tracking devices are shipped, set up, and properly integrated. Handle cancellations and promotions, processing requests with proper documentation and outreach.

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements: 

• Bachelors degree business administration, marketing, communications, psychology, sales.

• Experience & Sales Acumen: Minimum of 3+ years in Customer Success, Sales, or Account Management, preferably in SaaS, AI-driven platforms, or digital solutions, with a proven ability to conduct software demos, drive adoption, and influence buying decisions through consultative selling.

• Technical & Digital Proficiency: Strong understanding of CRM tools (HubSpot, Salesforce), SaaS platforms, workflow automation, and AI-powered customer engagement tools to enhance user experience and efficiency.

• Problem-Solving & Analytical Skills: Excellent communication, organizational, and analytical abilities, with a proactive approach to troubleshooting technical challenges and identifying solutions.

• Collaboration & Customer Focus: Ability to work cross-functionally with sales, product, marketing, and development teams to align customer needs with business objectives, while maintaining a customer-centric mindset to optimize user experience and drive digital transformation.

Other job details:

• Comfortable with travel (5-6 trips per year for distributor demos, trade shows, and customer onboarding trainings).       

• Hybrid role with a combination of remote work and in-office collaboration as needed

What Can We Give You?

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including: 

• Dress for your day- We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment. 

• Food- Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day. 

• Wellness- The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical well-being, TTC offers a variety of mental health and financial health resources to all employees.  

• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community. 

• Summer Hours– Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday. 

• Competitive Salary – A reasonable pay range for this opportunity is $71,500-$98,000​.The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the One@Work app, formerly the Even app. 

At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities.   

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

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