Customer Support Specialist I - The Toro Company

Who Are We?

With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment, including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.

Your Opportunity:

The Customer Support Specialist I provides exceptional order to invoice customer relations experience for assigned accounts all TTC Brands. Work with customers to manage product availability and shipment consolidation in an effort to satisfy their requirements.

Sponsorship:

• Applicants must be legally authorized to work in the United States.

• We are unable to consider OPT, J1 or F1 students, nor sponsor or take over sponsorship of an employment VISA at this time - regardless of expiration date.

• Must be willing to obtain/maintain an active and valid US Passport and a non-expired US Driver's license.

Work Location:

• This opportunity is based out of Bloomington, MN international headquarters.Other job locations and/or fully remote is not available at this time.

• The current team works a hybrid model with 3-days on-site and optional 2-days remote.

• Travel as required, domestically and internationally up to 0-10%, along with appropriate expense reporting duties. May require occasional visits to warehouse or distribution center locations.

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for: 

• Coordinate information flow, orders, and shipments to meet shipping goals of the customer(s) and division(s).

• Both international and domestic customers.

• Produce and distribute order management reports to customers to optimize consolidation of truckload shipments.

• Process shipments for international customers in accordance with export regulations.

• Support and interact with internal customers such as; sales and marketing, inventory analysts, distribution centers, credit, and traffic to facilitate order requirements.

• Maintain knowledge of Toro product.

• Maintain best in class responsiveness to correspondence with internal and external customers.

• Identify and communicate any issues which would delay or impede prompt shipment of orders. May troubleshoot issues of routine complexity.

• Document and update departmental procedures as needed.

• Support and provide suggestions to  periodic projects and activities such as LEAN process improvements.

• Complete ongoing learning and education to ensure competence with growing and changing needs of the corporation.

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What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements: 

• High School Diploma or GED equivalent required.

• 0-2 years of prior experience.

• Excellent verbal communication skills to effectively communicate.

• Proficient written communication skills to effectively communicate.

• Ability to organize, assemble, and arrange resources to meet goals.

• Skilled data entry and system navigation skills.

• Ability to maintain composure during stressful situations, remaining focused on the ultimate objective.

• Strong interpersonal skills to support interaction and development of relationships with a wide-range of internal and external customers.

• Capacity to work independently as well as within a team-oriented and collaborative environment.

• Proficient in Microsoft Office programs, including strong keyboarding skills.

• Experience with order related systems.

• 0 to 10% travel (domestic and international).Must be willing to obtain/maintain an active and valid US Passport and a non-expired US Driver's license.

Preferred:

• Bachelor’s degree preferred

• 2+ years of prior experience in a parallel industry.

• SAP and Salesforce product knowledge and configurations desired.

What Can We Give You?

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including: 

• Dress for your day- We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment. 

• Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day. 

• Wellness- The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical well-being, TTC offers a variety of mental health and financial health resources to all employees.  

• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community. 

• Summer Hours– Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday. 

• Competitive Salary– A reasonable pay range for this opportunity is $50,600-$60,000​.The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the One@Work app, formerly the Even app. 

At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities.   

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.

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