Customer Care Representative II (JRZ3) - The Toro Company

Who are we?

 Established as a division of The Toro Company in 2025, Juarez3, MX in Ciudad Juárez specializes in the production of irrigation systems for agricultural, commercial, and residential applications. With company roots dating back to 1914, Toro is built on a tradition of quality and caring relationships. Plant 3 upholds this legacy while supporting Toro’s global mission to provide innovative outdoor solutions across turf and landscape maintenance, underground utility construction, rental and specialty construction, and outdoor lighting. Serving customers in over 125 countries, and with an average employee tenure of 15 years, The Toro Company stands out as a top destination in Ciudad Juarez for building a rewarding career in advanced manufacturing.

Why Join Us?

It’s an exciting time to work at The Toro Company, Agricultural Irrigation Division. We are venturing into robotic and electrification products at a rapid speed. If you are a person that likes solving problems for customers, having variety in your work, playing an integral part of designing new products or improving existing products, have a natural curiosity about how things work and a desire to learn and grow, this may be the job for you. On top of it, you get to work with a team that has fun working together and learning from one another as you solve problems together.

Job Purpose: Entry Level Position.

Customer Care Representative (CCR) provides exceptional order to invoice customer relations experience for assigned accounts. Works with customers to manage product availability and shipment consolidation in an effort to satisfy their requirements. CCR is customer driven with a high focus on anticipate customer requirements and strong open communication.

Job Duties & Responsibilities:

In order to grow and build a successful career at The Toro Company, you will be responsible for:

• Coordinates information flow, orders, and shipments to meet shipping goals of the customer(s) and division(s).  Coordinates order to cash processes between Sales and Production (SFD) for the East Coast and Mexico regions (production and shipping scheduling).   Produces and distributes order management reports to customers to optimize consolidation of truckload shipments.
• Processes shipments for international customers in accordance with export regulations. Confirming orders and lead time. Unconfirmed orders and lead time.  Available credit. Warranties, RGAs and others.  Future payments. Product development of product portfolio (new business opportunities). Accurately, follows new business opportunities and coordinates all order to cash operations.
• Supports and interacts with sales and marketing, buyers and planners, distribution centers, credit, and traffic to facilitate order requirements. Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status.
• Performs customer credits, debits, warranties, change pricing and internal audits.
• Maintains best in class responsiveness to correspondence with internal and external customers.  Identifies and communicates any issues which would delay or impede prompt shipment of orders.
• The full job description will be provided to the final candidate at the point of the offer.
• #LI-Onsite

Job Dimensions:

The role reports directly to a Manager, Customer Care & Technical Service, and is a crucial member of our customer service team, providing essential support to internal and external customers. This position involves regular communication with sales managers, manufacturing sites and serves as the point of contact for end customers. Will handle sensitive information, requiring discretion and a high level of professionalism.

What do you need?

Job Qualifications:

To be considered for this position, an individual must meet the following minimum requirements:

• High School Diploma with 2-3 years of experience in Customer Service role, Bachelor's Degree any related field with 0-2 years of experience.
• Bilingual English/Spanish.
• Excellent customer service.
• Communication skills at all levels.
• Microsoft Office.
• Invoice Processing.
• SAP - 1 year of practical experience.

Preferred Qualifications:

• Possess a proactive solutions mindset; organized and detail oriented with strong time management skills .
• Ability to maintain composure during stressful situations, remaining focused on the ultimate objective.
• Lean Standard Work.
• Strong interpersonal skills to support interaction and development of relationships with a wide range of internal and external customers .
• Capacity to work independently as well as within a team-oriented and collaborative environment.

Other Job-Related Components

• On-site, Mexico location
• Working conditions: typical office work environment.
• The position may occasionally request support on different time zones.
• May require domestic & international travel.

What can we offer you?

At Toro Company, we're always working to make sure our employees know how valued they are. In addition to a competitive salary, great benefits - The Toro company offers the employees of our Juarez 3 Plant, in addition to the benefits by law:

• Café
• Scholarships
• Dental Policy
• Medical Insurance
• Life Insurance
• Medical Department
• Volunteering
• Competitive salary: The salary range encompasses skills, experience, education, and location. It's not common to be hired at or near the top of the range; Compensation decisions depend on the circumstances of each case.

At Toro Company Juarez, we are committed to fostering a safe and reliable recruitment process for our candidates. Recruitment fraud is a potential threat to job applicants, so please be aware that throughout our recruitment process, you will never be required to pay any fees or disclose personal financial details when applying for TTC opportunities.

We are proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.