Customer Service Specialist - HammerHead Trenchless 

Who Are We?    

At HammerHead in Lake Mills, Wisconsin we pride ourselves on being one of the largest contributors to the underground pipe and cable replacement, installation, and maintenance industry. Our plant in Lake Mills stands out because it is a place for people to learn and thrive. We enjoy coming to work because we take pride in creating high quality pieces of equipment, along with a dedicated team-oriented environment created through individual success. All our locations build the intricate network of machinery that contributes to The Toro Company. We contribute to building the communities, cities, and the world. We invite you to apply and join a team of highly skilled, and highly passionate people.

Your Opportunity:

HammerHead, a dvision of the Toro Company, is looking for an Customer Service Specialist in Lake Mills, WI.  

Sponsorship:

• Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.

Work Location:

• This opportunity is on-site at HammerHead Trenchless office, in Lake Mills, WI.  

• Other job locations, hybrid, and/or fully remote is not available at this time. 

• The selected candidate should plan the majority of their core work hours on-site, typical day shift, Monday-Friday.  Remote from other geographies is not available at this time.

• Factory based (Lake Mills, WI) 

• Inside sales office 

• Regular, extended use of the telephone, computer 

• Rapidly changing demands, schedules, and deadlines 

• Working Hours: 8:00am – 5:00pm Monday through Friday

What Will You Do? 

In order to grow and build a successful career with HammerHead/The Toro Company, you will be responsible for: 

• Phone duties, incoming calls, sales calls, and product support 

• Invoicing - Select billing, print invoices and post invoices 

• Responsible for maintaining and updating monthly Sales Operation Metrics 

• Sales reports 

• Enter ECN’s (Engineering Change Notice) 

• Order entry – Domestic and international sales 

• Review sales quotes to ensure accuracy 

• Manage incoming orders (dealer and or direct) 

• Equipment returns 

What Do You Need? 

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   To be considered for this role, an individual should meet the following minimal requirements: 

• High School diploma required 

• Minimum of two (2) years’ of related experience.  

• Technical background & computer skills are essential 

• Microsoft Outlook, Word and Excel systems experience.

• Possess a strong numeric keypad proficiency and be capable of typing at least 40 words per minute.

• Ability to work in close collaborative team environments with various groups to lead and drive successful results. 

• Excellent communication and writing skills. 

• Outstanding customer service skills, outgoing, personable, dependable, highly and self-motivated. 

• Ability to manage multiple tasks. 

• Demonstrated self-starter who is highly motivated that can work independently to deliver results 

Preferred? 

• Bachelor Degree in a related field preferred.

• Minimum of two (2) years’ experience in the construction field is preferred.   

• Prior sales-related experience and attributes is preferred. 

• Freight logistics background is preferred. 

Job Title:

At the time of a job offer, the job title and job grade (I or II) will be determined based on the following criteria:  Candidate's academic background, combined with years of experience. 

• Customer Service Representative I: 1-4 years prior customer service experience and excellent phone skills.

• Customer Service Representative II: 5+ years prior customer service experience and excellent phone skills.

What Can We Give You?    

At The Toro Company, we are always working to make sure our interns know just how valued they are.  In addition to competitive pay- The Toro Company offers interns a variety of perks, including:  

• Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual environment. 

• Location – Located in Tomah, Wisconsin 54660, which is centrally located for most commuters.  

• Wellness - The Toro Company offers a variety of mental health and financial health resources to all employees.

• Competitive Salary –  A reasonable estimate of the annual pay range is between $21.00-$23.00​. Salary will be determined by experience and qualifications, and geography.  Cash compensation is one piece of our competitive total rewards package.   If you need to, you can access your pay early with Daily Pay.

At The Toro Company, we are committed to fostering a secure and trustworthy recruitment experience for our applicants. Recruitment fraud is a growing concern for job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities. All legitimate job opportunities must be applied for directly through our official careers page at jobs.thetorocompany.com or via Workday, our applicant tracking system.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.

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