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New Equipment Manager - Direct Business

Customer Support

Melbourne, Victoria, Adelaide, South Australia

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Toro has an exciting opportunity for a New Equipment Manager to join our team, based in Braeside, Victoria. This role will report directly to the National Specialised Services Manager and be responsible for overseeing the direct business order management process, working closely with the Sales, Pre Delivery and Purchasing teams to manage, plan and deliver new equipment orders to the direct market from point of order to customer delivery.

What will you do?


Your responsibilities will include:
    Providing leadership and direction to the order management customer support staff and Pre delivery workshop foreman within the business. 
    Develop and report on monthly build schedules inline with workshop capacity and product availability  
    Provide a high level of support to both the purchasing and sales teams to ensure validation of orders, ETA of wholegoods and accessories to meet sales targets 
    Manage the Commercial allocation process for the sales and service teams with relation to commercial direct orders 
    Maintain a high level of focus on product availability to aid best practice builds scheduling 
    Manage back orders by liaising with purchasing, ensuring customers are kept informed of delivery dates and proportioning orders on a ‘best effect; basis


What do you need?


•    Minimum of 5 Years’ experience managing a team
•    SAP experience is highly desirable, background in Machinery or irrigation highly desirable
•    Strong understanding of analytical reporting or ability to learn 
•    High level of attention to detail 
•    Strong interpersonal communication skills and the ability to establish effective business relationships with internal and external customers
•    Strong keyboard and computing skills, in particular experience in Microsoft applications 
•    Excellent numeracy and literacy skills
•    Highly developed written and verbal communication skills 
•    Highly organized and demonstrates a flexible and proactive approach to the work environment
•    Presents a professional and friendly image 
•    Ability to work independently and as part of a team


We encourage applications from candidates of all backgrounds, abilities, and experiences. At our company, diversity is celebrated, and we are committed to creating an inclusive workplace where everyone feels valued and respected.

Who Are We?

Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You’ll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.

How To Apply?

Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don’t miss out on this great opportunity.

Should you wish to join a market leading company with strong ‘People Values’ and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page https://ttc.wd1.myworkdayjobs.com/AUS1.

Only shortlisted candidates will be contacted.

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  • Benefits

    We offer a full range of benefit options for your present and future needs including competitive salaries, 401(k)s, paid vacation days, and more.

  • Sustainability

    Sustainability is not a new concept for The Toro Company. It is deeply rooted in our purpose—to help our customers enrich the beauty, productivity and sustainability of the land.

  • Community

    Volunteering is an important part of our culture. We believe that a satisfying life comes from contributing at work and giving back to the community.

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