Customer Care Representative II - The Toro Company

Who are we?

Toro’s Irrigation and Lighting business is located in Riverside, CA. The Toro Company’s irrigation business is comprised of two distinct brands, Toro® and Irritrol®. Both brands offer a full line of solid, dependable, irrigation products including controllers, sensors, valves, spray heads and rotors to help customers care for golf courses, sports fields, public green spaces, commercial and residential properties. Unique Lighting Systems is a leading brand of professional grade lighting fixtures, low voltage transformers, LED lamps and the patented HUB system for installation. Serving both residential and commercial markets, Unique Lighting Systems offers a full line of outdoor lighting products. 

Why Join Us?

It’s an exciting time to work at The Toro Company, Agricultural Irrigation Division. We are venturing into robotic and electrification products at a rapid speed. If you are a person that likes solving problems for customers, having variety in your work, playing an integral part of designing new products or improving existing products, have a natural curiosity about how things work and a desire to learn and grow, this may be the job for you. On top of it, you get to work with a team that has fun working together and learning from one another as you solve problems together.

Job Purpose: Entry Level Position.

Customer Care Representative (CCR) provides exceptional order to invoice customer relations experience for assigned accounts. Works with customers to manage product availability and shipment consolidation in an effort to satisfy their requirements. CCR is customer driven with a high focus on anticipate customer requirements and strong open communication.

Job Duties & Responsibilities:

In order to grow and build a successful career at The Toro Company, you will be responsible for:

• Coordinates information flow, orders, and shipments to meet shipping goals of the customer(s) and division(s).  Coordinates order to cash processes between Sales and Production (SFD) for the East Coast and Mexico regions (production and shipping scheduling).   Produces and distributes order management reports to customers to optimize consolidation of truckload shipments.
• Processes shipments for international customers in accordance with export regulations. Confirming orders and lead time. Unconfirmed orders and lead time.  Available credit. Warranties, RGAs and others.  Future payments. Product development of product portfolio (new business opportunities). Accurately, follows new business opportunities and coordinates all order to cash operations.
• Supports and interacts with sales and marketing, buyers and planners, distribution centers, credit, and traffic to facilitate order requirements. Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status.
• Performs customer credits, debits, warranties, change pricing and internal audits.
• Maintains best in class responsiveness to correspondence with internal and external customers.  Identifies and communicates any issues which would delay or impede prompt shipment of orders.
• The full job description will be provided to the final candidate at the point of the offer.
• #LI-Onsite

Job Dimensions:

The role reports directly to a Manager, Customer Care & Technical Service, and is a crucial member of our customer service team, providing essential support to internal and external customers. This position involves regular communication with sales managers, manufacturing sites and serves as the point of contact for end customers. Will handle sensitive information, requiring discretion and a high level of professionalism.

What do you need?

Job Qualifications: Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa , regardless of expiration date, now or in the future.

To be considered for this position, an individual must meet the following minimum requirements:

• High School Diploma with 2-3 years of experience in Customer Service role, Bachelor's Degree any related field with 0-2 years of experience.
• Excellent customer service.
• Communication skills at all levels.
• Microsoft Office.
• Invoice Processing.
• SAP - 1 year of practical experience.

Preferred Qualifications:

• Possess a proactive solutions mindset; organized and detail oriented with strong time management skills .
• Ability to maintain composure during stressful situations, remaining focused on the ultimate objective.
• Lean Standard Work.
• Strong interpersonal skills to support interaction and development of relationships with a wide range of internal and external customers .
• Capacity to work independently as well as within a team-oriented and collaborative environment.

Other Job-Related Components

• Working conditions: typical office work environment.
• The position may occasionally request support on different time zones.
• May require domestic & international travel.

What can we offer you?

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Riverside, CA location a variety of perks, including:  

Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.  

Wellness - TTC offers a variety of mental health and financial health resources to all employees.  

Volunteerism - The Toro Company is proud to provide employees with 20 hours of paid time to volunteer in the community.  

Competitive Salary – The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the hourly pay range is between ​$24.67​ - ​$30.84​. Cash compensation is one piece of our competitive total rewards package. You may be eligible to participate in an incentive program, which rewards employees based on individual and organizational performance. Eligibility and award amounts are determined by company policy and performance metrics. If you need to, you can access your pay early with the One@Work app, formerly the Even app. 

At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities. 

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.