Customer Service Coordinator II - The Toro Company

Who Are We?

Toro’s Irrigation and Lighting business is located in Riverside, CA. The Toro Company’s irrigation business is comprised of two distinct brands, Toro® and Irritrol®. Both brands offer a full line of solid, dependable, irrigation products including controllers, sensors, valves, spray heads and rotors to help customers care for golf courses, sports fields, public green spaces, commercial and residential properties. Unique Lighting Systems is a leading brand of professional grade lighting fixtures, low voltage transformers, LED lamps and the patented HUB system for installation. Serving both residential and commercial markets, Unique Lighting Systems offers a full line of outdoor lighting products. 

The Customer Service Coordinator II provides administrative support to the Controller Repair department. Performs tasks associated with repaired controllers, returns of irrigation controllers for stock, repair and warranty service. Compiles data and prepares invoices.

Wage: $24.75 per hour

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for: 

• Receives purchase orders for controller repairs and processes purchase orders into a computerized operating system.
• Provides accurate and timely information to the customer, distributor personnel, controller repair personnel, and internal personnel regarding controller repair status, costs, and warranty information.
• Uses a computerized operating system to track controller inventory and service repair status.
• Gathers information and prepares records to complete the invoicing process.
• Accesses customer repair loop to include equipment problems, part number, and serial number for future reference.
• Prepares credit memorandums.
• Posts transactions to computer files.
• Provides validation information to order services and finance on warranty claim information
• Provides documentation and follow up with customers on core return status

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements: 

• Education:High School diploma or GED.
• Experience:3-5 years of related experience and/or training; or equivalent combination of education and experience.In addition to years of experience, skill sets, job knowledge, performance, and scope of work will determine the employee’s potential grade level.
• Computer Skills:To perform this job successfully, an individual must have knowledge of and ability to effectively use a personal computer and knowledge of word processing and spreadsheet software.Knowledge of systems applications software highly desirable.
• Language Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.Ability to calculate figures and amounts such as discounts and percentages.
• Reasoning Skills:Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.Ability to deal with problems involving several concrete variables in standardized situations.

Other Job-Related Components:

• Physical Conditions: While performing the duties of this Job, the employee is regularly required to stand. The employee is frequently required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds

What Can We Give You?   

At The Toro Company, we are always working to make sure our employees know just how valued they are. We offer a competitive salary, affordable and top tier medical/dental/vision plan, 401k, and many other great benefits

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.