Manager, Customer Care & Technical Services - The Toro Company

The Toro Company has an opening at its office in Riverside, California, for a Manager, Customer Care & Technical Service position.

What Will You Do?

• Manage specific product categories to maintain existing markets, while also identifying future product development and growth opportunities related to the core products. 

• Drive new product development within this product group, establish technical product specifications, coordinate and track all activities with internal and with outside partner suppliers. 

• Provide input into internal development projects and assist in planning sales volume, profit contribution and ROI.

• Direct administrative activities directly related to making products or providing services.

• Maintain technical data and support materials to assist distributors and end-users to provide input into development of marketing support materials. 

• Lead and enhance after-sales support and customer care processes to ensure a superior customer experience.

• Administer and maintain the existing product line; perform monthly audits of sales volume and profits to identify areas for improvement.

• Define requirements for new products based on field input from distributors, sales force, and installers.

• Coordinate with R&D and manufacturing to ensure products meet expectations.

• Execute divisional product development plans, set specifications, establish cost goals, and monitor engineering projects.

• Develop or implement product-marketing strategies.

• Provide expert assistance with telematics and automation systems, including Lora, GPS, GPRS, and Wi-Fi technologies.

• Utilize advanced data analytics to improve customer care processes.

• Develop actionable reports using tools like Power BI or Tableau. Implement machine learning techniques (classification, decision trees, regression) to enhance customer solutions and improve decision-making.

• Utilize Python for algorithms and workflows, SQL for data manipulation, and develop optimization models.

• Apply supervised and unsupervised machine learning for AI-driven customer care solutions.

• Develop new product launch materials, sales collateral, training resources, and maintain competitive evaluations. Administer product training and maintain technical publications.

• Position requires 5% travel.

What Do You Need?

• Requires Master’s degree in Business Administration, Business Analytics, or Marketing.

• At least 2 years of experience (1) in a product management role; (2) in the agriculture industry and agricultural product development; (3) managing cross functional teams; and (4) in Power BI, Tableau, Python, and SQL.

• At least 1 year of this experience must include: (1) product or sales management within the drip irrigation industry; and (2) in data analysis and machine learning.

• Position requires 5% travel.

The pay ranges from $95,493/year to $160,000/year.

Toro Company offers standard benefits offered to full-time employees (which include medical, life insurance, 401(k), disability, paid sick leave, paid national holidays, and paid vacation). Qualified applicants should apply online by going to https://jobs.thetorocompany.com/, or by sending resumes and cover letters to Sylvia Torres, Sylvia.Torres@toro.com.