Technical Product Support, MaxiDrill & Reclamation Products - American Augers

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Who Are We?

American Augers, located in West Salem, Ohio is a division of The Toro Company. American Augers builds the largest horizontal directional drills in the industry, and a full range of auger boring machines. With the rugged user in mind, American Augers rigs are built to last and backed by 24-hour worldwide support.  We enjoy coming to work because our plant is our community, we see our teammates not only as co-workers but as neighbors and family members. All of our locations build the intricate network of machinery that contributes to The Toro Company. We contribute to building communities, cities, and the world.  We invite you to apply and join a team of highly skilled, and highly passionate people. 

With that foundation in mind, we're excited to introduce an opportunity to join our team as a Technical Product Support for MaxiDrills and Reclamation (Product Support Specialist) is trained to provide technical support, feedback of field information and technical training on American Augers, Warlock Products, and Ditch Witch equipment. Additional responsibilities include: Problem solving with mechanical, hydraulic, electrical, and electronic systems; resolving customer issues; managing warranty claims; communicating customer needs; and performing other duties as assigned.  Product Support Specialist must demonstrate effective communication skills, group presentation skills and maintain a positive, professional attitude while working in demanding situations.

Work Location / Environments:

• Handles and positions components weighing in excess of 50 pounds.

• Regular, extended use of the telephone, PC, tablet and smartphone.

• Office environment most of the time, shop or outdoor work environment some of the time. The shop and outdoor environments include physical hazards such as powered vehicle, bicycle, and pedestrian traffic, sharp objects, and moving machinery. Outdoor environment includes work on unimproved terrain, at construction sites, and in all kinds of weather.

• Works in a variety of places: under and on top of heavy construction equipment, in tight quarters, in awkward position.  Use a variety of hand and power tools including: Wrenches, screwdrivers, hammers, cutting torches, welders and impact tools. Works with hazardous materials, including solvents, oils, grease, and fuels.

• Occasional Travel (air and highway, domestic and international).

• Rapidly changing demands, schedules, and deadlines.  Workday is often defined by customer’s job requirements. 

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for: 

• Maintain positive, professional relationships with dealers, customers, and factory personnel.

• Analyze information (technical manuals, blueprints, schematic drawings, etc.) to fully understand the equipment’s mechanical, hydraulic, electrical, and electronic systems.

• Apply knowledge of mechanical, hydraulic, electrical and electronic systems and understanding of equipment operation to resolve issues.

• Troubleshoot and diagnose problems with equipment. This includes monitoring and testing the equipment's performance, using gauges, meters, etc.

• Communicate field problems and suggested solutions for resolution.

• Create and maintain records including warranty claims and documenting equipment issues.

• Repair and implement upgrades to equipment.

• Use PC’s to develop, distribute, and present technical and training information to groups of people. This includes gathering, organizing, and effectively communicating information about mechanical, hydraulic, electrical and electronic systems.

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements: 

• High School Diploma and a minimum of 1-5 years of relevant American Augers or Ditch Witch or related experience.

• Technical Product Support I – 1-5 years experience in sales and marketing; Upon training, be able to operate and effectively demonstrate heavy construction equipment. This includes work in “the field” or in “dynamic/active” construction site conditions.

• Technical Product SupportII – 5-10 years of experience in the training field or equivalent of American Augers or Ditch Witch related skills. Training and experience in sales and marketing and a very high level of technical expertise related to our product line or the underground industry is preferred. He or she must have high-level of instructor led traits and skills, including a high-level of customer service, empathy and people skills.

• Technical Product Support III - 10+ years of American Augers or Ditch Witch experience or equivalent in a related field. Training and experience in sales and marketing and a very high level of technical expertise related to our product line or the underground industry is preferred. He or she must have high-level of instructor led traits and skills, including a high-level of customer service, empathy and people skills. Be an excellent team builder. This person must exhibit a high level of competency and be a complex problem solver​

• Prior demonstrated success with appropriate knowledge and skill in demonstrating American Augers, Warlock Products, and/or Ditch Witch products - or relevant industry experience.

• Diagnose mechanical, electrical, and hydraulic problems and determine how to correct them using blueprints, electrical and hydraulic schematics, technical, operations, and service repair manuals, and parts catalogs as necessary.

• Possess intermediate Electrical/Electronic experience, knowledge and skills.

• Demonstrate excellent communication skills. This includes the ability to present technical information to groups and individuals.

• Have appropriate correspondence, record keeping and computer/ information Technology and enterprising skill sets.

• Maintain a positive, professional attitude while working in demanding situations.

• Self-motiving, high productivity, ability to learn new skills, and reliable in areas of attendance, attention to quality and having a cordial, cooperative personality.

• Be willing to work overtime or travel on short notice.  Will work or travel on weekends as needed.

Preferred Qualifications:

• Bachelors degree in marketing, business, engineering or related field is preferred. 

• Generator / AC Systems (480V) Experience is helpful.

• HVAC knowledge is helpful, not necessarily required.

• Computer/Microsoft skills are a necessary skill to have in this position. Prior experience in SAP, Microsoft Word, Excel and Power Point preferred.

What Can We Give You?

At American Augers, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our locations a variety of perks, including: 

• Dress for your day- We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment. 

• Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical well-being, TTC offers a variety of mental health and financial health resources to all employees.  

• Volunteerism- The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community. 

• Competitive Salary– A reasonable pay range for this opportunity is $55,000-$90,000.The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the One@Work app, formerly the Even app.

At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities.   

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.

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