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Field Application Specialist - HammerHead

Customer Support

Lake Mills, Wisconsin, Washington

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What Can We Give You?

Medical, Dental, Vision, 401K Matching up to 4%, Life Insurance, Tuition Reimbursement, 10 Paid Holidays, Paid Parental Leave, and more!

Field Application Specialist with HammerHead:

The Application Specialist reports to the Manager, Application Specialists and is responsible for facilitating training and practicums, as well as providing advanced technical support for HammerHead equipment applications. This includes new equipment startups, pilot programs, rental equipment technical support, and above-ground live demonstrations. This position contributes to our high level of customer support by acting as a trusted advisor and conducting activities with the highest degree of integrity, efficiency, and professionalism. 

What Will You Do?

  • Facilitate customer training using highly specialized industry expertise and principles of adult learning theory.

  • Support sales by conducting pilot programs, providing technical support for rental equipment, and performing live above-ground demonstrations for prospective customers.

  • Assess trainees using a standardized rubric for certification purposes.

  • Maintain a high level of product knowledge of the HammerHead Trenchless product lines.

  • Act as subject matter expert for the development of training curriculum, testing, and materials.

  • Test products in the field and at the main facility.

  • Provide regular feedback to product management from customers regarding current issues and future needs.

  • Participate in regional and national trade shows.

  • Maintain budgeted expense levels.

  • Other duties and assignments as directed.

Work Environment:

  • Construction job site environment the majority of the time. This environment includes physical hazards such as utilities (typically gas, electric, and water lines), powered vehicle and pedestrian traffic, sharp objects, and moving machinery. Outdoor weather and construction site conditions such as open excavations, unimproved land, incomplete structures, etc.

  • Extensive use of the telephone and email communications.

  • Rapidly changing demands, schedules, and deadlines.

  • Working with hazardous materials, including fuels, lubricants, fluids, and batteries.

  • Air and highway travel up to 75% of the time.

  • Some travel on weekends to ensure timely arrival at customer sites, travel on short notice.

  • Normal minimum work hours are 7:00 am to 5:00 pm Monday through Friday.

  • Additional hours/days as required to support customers as directed.

What Do You Need?

  • High School diploma required.

  • Minimum of two (2) years’ experience in the trenchless industry is preferred.

  • Demonstrated record of working in close collaborative team environment.

  • Basic knowledge of Microsoft Word and PowerPoint or equivalent.

  • Results oriented, hands-on approach to customer support and training.

  • Ability to mentor and coach customers on best practices.

  • Critical reasoning skills and ability to listen and acquire critical information.

  • Team oriented persona who embodies the essence of “we” over “me.”

  • Confident while at the same time having the ability to be sincerely approachable and personable.

  • Self-starter with the self-discipline to schedule and complete tasks without direct supervision.

Tier 2

  • Minimum five years of experience in the industry.

  • OR minimum three years of experience in the industry plus minimum one year of experience as a trainer, project manager, project supervisor or crew leader.

Tier 3

  • Minimum ten years of experience in the industry.

  • OR minimum eight years of experience in the industry plus minimum three years of experience as a trainer, project manager, project supervisor or crew leader.

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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  • Benefits

    We offer a full range of benefit options for your present and future needs including competitive salaries, 401(k)s, paid vacation days, and more.

  • Sustainability

    Sustainability is not a new concept for The Toro Company. It is deeply rooted in our purpose—to help our customers enrich the beauty, productivity and sustainability of the land.

  • Community

    Volunteering is an important part of our culture. We believe that a satisfying life comes from contributing at work and giving back to the community.

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