Supplier Quality Technician - Ditch Witch
Day Shift - 6:00am to 2:30pm (Occasional Overtime)
Who Are We?
Ditch Witch, located in Perry, Oklahoma is a division of The Toro Company. Ditch Witch invented the underground utility construction industry and today designs, manufactures and markets the most complete line of directional drills, vacuum excavators, trenchers, mini-skid steers and performance parts. These products are supported by a Ditch Witch dealer network with over 175 locations worldwide
What Can We Give You?
At Ditch Witch, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits – Ditch Witch offers employees at our Perry, OK location a variety of perks, including:
Dress for your day - We know you're more productive when you're comfortable, which is why employees are encouraged to take advantage of our casual, office-plant blended environment.
Wellness - In addition to physical wellbeing, TTC offers a variety of mental health, financial health, and other types of resources to every full-time employee.
Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
Growth Opportunities – TTC prides itself on giving our employees the chance to grow their careers. Tuition reimbursement, opportunities to move into new areas of interest, and promotion opportunities are a few examples.
Supplier Quality Technician at Ditch Witch:
This employee principally helps oversee the quality system for Ditch Witch® products. He or she also helps other employees with quality projects, training, and evaluating condition of product.
What Will You Do?
Reads, analyzes, and interprets information from a variety of sources, including service and operator's manuals, drawings, photographs, engineering specifications, notes, etc.
Records and initiates investigation of complaints from various areas across the facility.
Interprets machine prints, welding prints, electrical schematics, hydraulic schematics, process flow charts, routing of parts, etc. to contain and resolve quality related problems.
Initiates corrective actions and preventative actions.
Performs occasional inspections of equipment, purchased parts, manufactured parts, and defective parts returned from a dealership.
Helps get dispositions for out-of-specification material completed which includes contacting the appropriate department such as Product Support, Design, Purchasing, etc.
Assists various departments for verification of new and existing products which may include supplier visits, dealership visits, etc.
Coordinates problem solving activities to identify and eliminate root causes of non-conformances.
Creates and conducts training about quality issues working with various departments as needed.
Researches, writes, and edits documents for the business such as change request documents (CRD’s), reject tickets, procedures, work instructions, etc.
Organizes, maintains, and updates computer files of product-related documents.
Performs other duties as assigned.
Hard line to QMgr, dotted line to SQE group for day to day work direction:
CRDs (change requests)
Investigation of part issues in Ditch Witch Operations
Interactions with RTV (return to vendor) group, possible ownership at a later date
Other duties as defined by QMgr or SQE
What Will You Need?
High school or equivalent required and 4 plus years of related experience.
Exhibit advanced mechanical, electrical, and hydraulics skills and aptitude and perform at the highest level.
Must be skilled with product and processes for supported areas.
Knowledgeable of Quality standard concepts, practices, and procedures.
Excellent verbal and written communication skills.
Able to utilize available resources to conduct technical research.
Excellent computer skills (SAP, data entry, MS Office including Excel and Word).
Demonstrate excellent writing skills, including research, organization, writing, formatting, and editing.
Have a good work record, including indications of strong self-motivation, high productivity, reliable attendance, attention to quality, ability to learn new skills, and a cordial, cooperative personality.
ASQ Quality Technician certification or higher required or a lesser ASQ certification with an understanding that ASQ Quality Technician certification within a six month period is required.
ASQ CSQP preferred.
Experience in working with external suppliers on processes such as corrective action, PPAP, return product and auditing required.
Regular, continuous use of a personal computer.
Office environment some of the time, with regular trips to the shop (including Plant1 , 3, and Product Development), and occasional work outdoors. The shop environment includes physical hazards such as powered vehicle, bicycle, and pedestrian traffic, sharp objects, and moving machinery. Outdoor work may include observing or operating equipment at test fields or construction sites, in all kinds of weather conditions.
Rapidly changing workloads, priorities, and deadlines.
Common work weeks of up to 50 hours.
Possibility of travel to suppliers, estimated not to exceed 25%.
We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.